Remote Knowledge Base Content Specialist I

Percepta LLC; Dearborn (MI); Remote; USD 45,000 - 65,000; Full time

Job summary

Percepta LLC in Dearborn, MI seeks a Global Knowledge Base Content Specialist I to support creation and maintenance of knowledge base content across agents and customers. You will assist in producing clear, accurate articles and reports under supervision, with focus on timely information delivery.

You will collaborate with the Global KB team to ensure region-specific content, participate in usability assessments, and help drive improvements in self-service and agent enablement while meeting

Qualifications

• Excellent communication, verbal and written.
• Strong planning, analytical and organizational skills.
• Detail oriented, results driven; able to manage multiple priorities.

Responsibilities

• Assist in aligning knowledge base structure with Ops and Client goals.
• Coordinate content with leadership and learning teams.
• Assist in managing multiple access points and region-specific content.
• Create, develop, and post interactive materials to enable agents and inform customers.
• Support content creation that reduces inquiries and improves self-help.

Skills

Communication skills

Planning & organization

Analytical thinking

Attention to detail

Project management

Content writing

Adaptability

Team collaboration

Knowledge translation

Education

Bachelor’s degree

Associates Degree

Job description

Percepta LLC in Dearborn, MI seeks a Global Knowledge Base Content Specialist I to support creation and maintenance of knowledge base content across agents and customers. You will assist in producing clear, accurate articles and reports under supervision, with focus on timely information delivery.

You will collaborate with the Global KB team to ensure region-specific content, participate in usability assessments, and help drive improvements in self-service and agent enablement while meeting