Remote Junior CIC Analyst - 24/7 Incident Ops

Hbcu Connect, Llc; United States; Remote; USD 36,000 - 44,000; Full time

Job summary

Maximus is seeking a Junior CIC Analyst to support 24x7 Command and Incident Center operations. You will execute routine service requests, perform basic break/fix tasks, and assist with Tier 1 incident management. Strong attention to detail and ability to follow runbooks are essential in a fast, high‑visibility federal IT environment.

The role is remote and contingent upon contract award and position availability. Candidates must be eligible for a Public Trust or DHS suitability and be a U.S.

Qualifications

• 1+ years of experience in IT support, help desk, or operations support roles.
• Hands‑on experience with basic system administration tasks (server reboots, network device resets, break/fix).
• Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
• Ability to follow SOPs to execute low‑risk changes and resolve issues.
• Experience supporting incident monitoring and ticket management activities.

Responsibilities

• Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
• Perform break/fix activities including server reboots and network device resets to maintain operational continuity.
• Support incident management as Tier 1, assisting with monitoring and ticket coordination during incidents.
• Generate SITREPs and reporting to support situational awareness.
• Maintain incident and service request records in ServiceNow with accuracy and timeliness.

Skills

IT support

IT operations

System administration

ServiceNow

SOPs

Incident monitoring

SITREPs

Attention to detail

Shift work

Degree in IT/CS

Education

Associate/Bachelor in Information Technology or Computer Science

Tools

ServiceNow

Job description

Maximus is seeking a Junior CIC Analyst to support 24x7 Command and Incident Center operations. You will execute routine service requests, perform basic break/fix tasks, and assist with Tier 1 incident management. Strong attention to detail and ability to follow runbooks are essential in a fast, high‑visibility federal IT environment.

The role is remote and contingent upon contract award and position availability. Candidates must be eligible for a Public Trust or DHS suitability and be a U.S.