Junior CIC Analyst

Hbcu Connect, Llc; United States; Remote; USD 36,000 - 44,000; Full time

Job summary

Maximus is seeking a Junior CIC Analyst to support 24x7 Command and Incident Center operations. You will execute routine service requests, perform basic break/fix tasks, and assist with Tier 1 incident management. Strong attention to detail and ability to follow runbooks are essential in a fast, high‑visibility federal IT environment.

The role is remote and contingent upon contract award and position availability. Candidates must be eligible for a Public Trust or DHS suitability and be a U.S.

Qualifications

• 1+ years of experience in IT support, help desk, or operations support roles.
• Hands‑on experience with basic system administration tasks (server reboots, network device resets, break/fix).
• Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
• Ability to follow SOPs to execute low‑risk changes and resolve issues.
• Experience supporting incident monitoring and ticket management activities.

Responsibilities

• Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
• Perform break/fix activities including server reboots and network device resets to maintain operational continuity.
• Support incident management as Tier 1, assisting with monitoring and ticket coordination during incidents.
• Generate SITREPs and reporting to support situational awareness.
• Maintain incident and service request records in ServiceNow with accuracy and timeliness.

Skills

IT support

IT operations

System administration

ServiceNow

SOPs

Incident monitoring

SITREPs

Attention to detail

Shift work

Degree in IT/CS

Education

Associate/Bachelor in Information Technology or Computer Science

Tools

ServiceNow

Job description

Maximus is a trusted federal partner supporting missionâEUR'critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.

Joining Maximus means becoming part of a collaborative, missionâEUR'driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver highâEUR'impact solutions while contributing to outcomes that matter at a national scale.

Junior CIC Analyst

Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine service requests, performing basic break/fix activities, and assisting with Tier 1 incident management. Working under the guidance of senior analysts and shift leads, the role focuses on monitoring operational health, maintaining accurate ServiceNow records, producing SITREPs and status updates, and supporting incident coordination and executive communications. This position requires strong attention to detail, the ability to follow established runbooks and SOPs, and comfort operating in a fastâEUR'paced, highâEUR'visibility enterprise or federal IT operations environment.

This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. U.S. citizenship or U.S. national status is required.

This is a remote position.

Job-Specific Essential Duties and Responsibilities

• Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
• Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
• Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
• Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
• Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
• Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
• Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
• Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
• Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission‑critical initiatives.

Job-Specific Minimum Requirements

• 1+ years of experience in IT support, help desk, or operations support roles.
• Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
• Hands‑on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
• Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
• Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
• Experience supporting incident monitoring and ticket management activities.
• Ability to create and maintain operational reports and status updates (e.g., SITREPs).
• Strong attention to detail with ability to maintain accurate documentation and records.
• Ability to operate in a shift‑based or 24/7 operations environment.
• Associate(TM)s or Bachelor(TM)s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Preferred Skills and Qualifications

• Experience supporting federal government environments is strongly preferred.
• Familiarity with incident management and ITIL processes is strongly preferred.
• Experience working in NOC, SOC, or Command Center environments is strongly preferred.
• Exposure to cloud environments (AWS/Azure) and monitoring tools.
• Familiarity with automation or AI‑assisted tools for documentation and operational efficiency.
• Strong attention to detail and ability to follow structured procedures.
• Effective communication skills for coordinating with technical teams and stakeholders.
• Ability to work in a fast‑paced, high‑visibility operational environment.

Minimum Requirements

TCS217, T1, Band 4

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process including accessing job postings, completing assessments, or participating in interviews, please contact People Operations at [e-mail].

Minimum Salary

$40,000.00