Remote ITSM Change Coordinator (Entry-Level)

Leidos Inc; Washington (District of Columbia); On-site; USD 58,000 - 105,000; Full time

Job summary

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program, focusing on managing change tickets across ITSM platforms like ServiceNow and Helix. You will leverage AI tools to populate fields, track lifecycles, and provide periodic leadership updates, ensuring compliance and audit readiness in a fast-paced environment.

Ideal candidates bring 1+ year of IT ops or change management experience, strong written and verbal communication skills, and the ability to work across

Qualifications

• 1+ years in IT ops, service management, or change management (internship/entry-level OK).
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a fast-paced, cross-functional environment.
• U.S. citizenship and eligibility for government clearance.

Responsibilities

• Create, update, and close Unified Change tickets in ITSM systems (ServiceNow, Helix, etc.).
• Use AI tools to collect, validate, and populate ticket fields.
• Track requirements, deliverables, and approval gates through the ticket lifecycle.
• Provide status updates for leadership every 2-4 weeks aligned to sprints.
• Maintain accurate records for notifications and audit readiness.
• Collaborate with engineering and PM teams to ensure compliant change data.
• Identify and escalate issues in the ticket lifecycle.
• Contribute to continuous improvement of templates, catalog services, and automation workflows.

Skills

Attention to detail

Written and verbal communication

Collaboration

IT operations

Change management

Education

Associate's or Bachelor's Degree in IT or related field

Tools

ITSM ticketing systems (ServiceNow, Helix, Jira)

Job description

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program, focusing on managing change tickets across ITSM platforms like ServiceNow and Helix. You will leverage AI tools to populate fields, track lifecycles, and provide periodic leadership updates, ensuring compliance and audit readiness in a fast-paced environment.

Ideal candidates bring 1+ year of IT ops or change management experience, strong written and verbal communication skills, and the ability to work across