Remote AI-Driven Change Ticket Coordinator

Leidos

Washington (District of Columbia)

On-site

USD 58,000 - 105,000

Full time

12 days ago

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Benefits offered by this job

Telework with on-site access

Job summary

Leidos is seeking entry-level Change Ticket Coordinators for the SMIT program to manage design and network change tickets using ITSM systems. The role supports process efficiency and compliance through AI-driven tools and standardized templates for consistent ticket management across the Navy Enterprise Network.

Responsibilities include creating and closing tickets, tracking requirements, and providing leadership updates.

Qualifications

1+ years in IT operations, service management, or change management (internship or entry-level acceptable).
Strong attention to detail and organizational skills.
Excellent written and verbal communication skills.
Ability to work collaboratively in a fast-paced, cross-functional environment.
U.S. citizenship and eligibility for government clearance (required for SMIT).

Responsibilities

Create, update, and close Unified Change tickets in ITSM systems (e.g., BMC Helix, Service Manager, ServiceNow).
Use AI tools to collect, validate, and populate ticket fields.
Track requirements, deliverables, and approval gates throughout the ticket lifecycle.
Provide status updates for leadership every 2–4 weeks, aligned to sprint cycles.
Maintain accurate records for notifications and audit readiness.
Collaborate with engineering and project management to ensure compliant change data.
Identify and elevate issues in the ticket lifecycle.
Contribute to continuous improvement of templates, catalog services, and automation workflows.