Remote ITSM Change Coordinator (Entry-Level)

Leidos Inc; Norfolk (VA); On-site; USD 58,000 - 105,000; Full time

Job summary

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM system.

It will support process efficiency and compliance by leveraging AI-driven tools and standardized templates for consistent and accurate ticket management across the Navy Enterprise Network (NEN). Location offers telework with access to NRFK, WNYD, JAXS, BREM, SDNI when needed.

Qualifications

• 1+ years in IT operations, service management, or change management (internship or entry-level acceptable).
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a fast-paced, cross-functional environment.
• U.S. citizenship and eligibility for government clearance (required for SMIT).

Responsibilities

• Create, update, and close Unified Change tickets in ITSM systems (BMC Helix, Service Manager, ServiceNow).
• Use AI tools to collect, validate, and populate ticket fields.
• Track requirements, deliverables, and approval gates throughout the ticket lifecycle.
• Provide status updates for leadership every 2-4 weeks, aligned to sprint cycles.
• Maintain accurate records for notifications and audit readiness.
• Collaborate with engineering and project management teams to ensure compliant change data.
• Identify and elevate issues in the ticket lifecycle.
• Contribute to continuous improvement of templates, catalog services, and automation workflows.

Skills

IT operations

Change management

Communication

Team collaboration

Security clearance eligibility

Education

Associate's or Bachelor's Degree in IT/Engineering/CS

Tools

BMC Helix

ServiceNow

Service Manager

Jira

Job description

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM system.

It will support process efficiency and compliance by leveraging AI-driven tools and standardized templates for consistent and accurate ticket management across the Navy Enterprise Network (NEN). Location offers telework with access to NRFK, WNYD, JAXS, BREM, SDNI when needed.