Change Ticket Coordinator

Leidos; Washington (Washington County); Hybrid; USD 63,000 - 105,000; Full time

Job summary

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM system.

It will support process efficiency and compliance by leveraging AI-driven tools and standardized templates for consistent and accurate ticket management across the Navy Enterprise Network (NEN). You will collaborate with engineering and project management, create and close tickets in

Qualifications

• 1+ years of IT operations or change management experience (internship or entry-level acceptable).
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a fast-paced, cross-functional environment.
• U.S. citizenship and eligibility for government clearance.

Responsibilities

• Create, update, and close Unified Change tickets in ITSM systems (e.g., BMC Helix, Service Manager, ServiceNow).
• Use AI tools to collect, validate, and populate ticket fields.
• Track requirements, deliverables, and approval gates throughout the ticket lifecycle.
• Provide status updates for leadership every 2–4 weeks, aligned to sprint cycles.
• Maintain accurate records for notifications and audit readiness.
• Collaborate with engineering and project management to ensure compliant change data.
• Identify escalation issues in the ticket lifecycle.
• Contribute to continuous improvement of templates, catalog services, and automation workflows.

Skills

Attention to detail

Communication skills

Collaboration

Citizenship / government clearance

Education

Associate’s or Bachelor's Degree in IT or related field

Tools

ServiceNow

BMC Helix

Jira

Claude Code

GenAI

Job description

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM system. It will support process efficiency and compliance by leveraging AI-driven tools and standardized templates for consistent and accurate ticket management across the Navy Enterprise Network (NEN).

Key Responsibilities:

• Create, update, and close Unified Change tickets in ITSM systems (e.g., BMC Helix, Service Manager, ServiceNow).
• Use AI tools to collect, validate, and populate ticket fields.
• Track requirements, deliverables, and approval gates throughout the ticket lifecycle.
• Provide status updates for leadership every 2–4 weeks, aligned to sprint cycles.
• Maintain accurate records for notifications and audit readiness.
• Collaborate with engineering and project management teams to ensure compliant change data.
• Identify and escalation issues in the ticket lifecycle.
• Contribute to continuous improvement of templates, catalog services, and automation workflows.

Required Qualifications:

• 1+ years of experience in IT operations, service management, or change management (internship or entry-level experience acceptable).
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a fast-paced, cross-functional environment.
• U.S. citizenship and eligibility for government clearance (required for SMIT program).

Location:
Telework but access, as needed, to one of the following sites: NRFK, WNYD, JAXS, BREM, SDNI

Preferred Qualifications:

• Experience with process automation, workflow tools, or AI-driven service agents (Claude Code, GenAI).
• Experience or Certification with Agile or SAFe Agile processes
• Experience in government or regulated environments.
• Familiarity with ITSM ticketing systems (e.g., ServiceNow, Helix, Jira).
• Associate’s or Bachelor’s Degree in IT, Engineering, Computer Science, or related field.
• Experience with catalog design and service intake processes.

NGEN

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting:

August 12, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $57,850.00 - $104,575.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.