Remote IT Support & Systems Analyst

Barnes & Noble Education (BNED); Columbia Township (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

401k with match

Life insurance

Commuter benefits

Paid time off

Paid holidays

Job summary

BNED is seeking a Support Services Analyst to ensure reliable technology operations and provide timely technical support to end users. The role involves installing, configuring, maintaining, and troubleshooting hardware, software, and business applications while meeting SLAs.

Responsibilities include handling end-user issues by phone and ticketing system, documenting resolutions, and collaborating with cross-functional teams on system upgrades and deployments.

Qualifications

• The role requires 3+ years in customer service or technical support, with hardware, software and POS familiarity.
• Experience with AS400, POS systems, PeopleSoft, and Microsoft Office is preferred.
• Ability to learn AI tools and apply new solutions to improve processes.

Responsibilities

• Provide technical end-user support by phone and ticketing system.
• Install, configure, and troubleshoot hardware, software, and networks.
• Collaborate with teams on system upgrades and deployments.
• Document incidents and resolutions clearly in the ticketing system.
• Assist with user account maintenance and password resets.
• Prioritize multiple tickets while meeting SLAs.
• Support website and application-related issues and escalations.

Skills

Customer service

Technical support

AI tools

Microsoft platforms

Network configurations

Troubleshooting

Communication skills

Remote work

Typing speed

Problem solving

Education

High school diploma

Technical training

Tools

AS400

POS systems

PeopleSoft

Microsoft Office

Job description

BNED is seeking a Support Services Analyst to ensure reliable technology operations and provide timely technical support to end users. The role involves installing, configuring, maintaining, and troubleshooting hardware, software, and business applications while meeting SLAs.

Responsibilities include handling end-user issues by phone and ticketing system, documenting resolutions, and collaborating with cross-functional teams on system upgrades and deployments.