Remote IT Support & Systems Administrator

Polymer Concepts Technologies, Inc; Elgin (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Polymer Concepts Technologies, Inc. is seeking an IT Support Specialist to provide end-user support and systems administration across multiple business units.

This role maintains desktop, server, network, and cloud environments while coordinating with external vendors and MSPs to ensure reliable, secure IT operations. Based in a multi-site enterprise, the candidate will support distributed teams and remote locations across North America, travel between sites, and contribute to business

Qualifications

• Associates or bachelor’s degree in IT or related field, or equivalent experience.
• 3–5 years in progressive IT support or systems administration.
• Experience supporting Windows desktop and server environments.
• Knowledge of DHCP, DNS, routing, firewalls, and VLAN configuration.
• Experience with Microsoft 365 administration.

Responsibilities

• Provide end-user technical support for desktops, laptops, peripherals, and business applications.
• Manage and resolve helpdesk tickets per service expectations and priorities.
• Maintain Windows desktop environments (Windows 7–11).
• Directory and Group Policy administration.
• Assist with network infrastructure components including DHCP, DNS, routing, firewalls, Wi‑Fi, VLAN configurations.
• Configure, maintain, and troubleshoot printers, copiers, and print servers.
• Support Microsoft 365 administration (Exchange Online, SharePoint)
• Assist with on‑premises to cloud migrations and tenant‑to‑tenant transitions
• Coordinate with external vendors and MSPs to resolve infrastructure, security, or application issues.
• Support VOIP and cloud-based phone systems as needed.
• Maintain system documentation and hardware inventory records.

Skills

Troubleshooting

Prioritization

Communication

Vendor coordination

Documentation

Learning agility

Education

IT/CS degree

Tools

Windows OS

Active Directory/Group Policy

Microsoft 365

Hyper-V

Power BI

Exchange Online

SharePoint

Job description

Polymer Concepts Technologies, Inc. is seeking an IT Support Specialist to provide end-user support and systems administration across multiple business units.

This role maintains desktop, server, network, and cloud environments while coordinating with external vendors and MSPs to ensure reliable, secure IT operations. Based in a multi-site enterprise, the candidate will support distributed teams and remote locations across North America, travel between sites, and contribute to business