Level 3 Support Technician

365 Managed IT

Tempe (AZ)

On-site

USD 90,000 - 110,000

Full time

4 hours ago

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Job summary

365 Managed IT, LLC is seeking a Level 3 Support Technician in Tempe, AZ to provide remote and on-site support for workstations, operating systems, and applications. The role emphasizes advanced troubleshooting, server and network management, and security upkeep within a senior MSP context.

The ideal candidate has 5+ years in IT support, 2+ years in a senior/L3 role, and strong Windows Server/AD, network, virtualization, and cloud skills (Azure/AWS).

Qualifications

Typically 5+ years in IT support with 2+ years in a senior/L3 role.
Deep expertise in Windows Server/AD, network infrastructure, virtualization, and cloud (Azure/AWS).
Advanced certifications preferred (MCSE, CCNA, Azure Administrator, CISSP).
Bachelor’s degree in IT/CS or equivalent work experience.
Experience with MSP ticketing systems and RMM tools.

Responsibilities

Advanced Troubleshooting: Resolve complex hardware, software, and network issues escalated from Tier 1/2.
Infrastructure Management: Design, configure, and maintain server environments, network solutions, and cloud services (Azure, AWS).
Project Leadership: Lead IT projects, including server migrations, security upgrades, and new network installations.
System Security & Maintenance: Implement, monitor, and maintain security protocols, patches, and backups.
Mentorship & Documentation: Guide junior technicians, improve team technical skills, and create detailed technical documentation.

Skills

Windows Server/AD

Network infra

Virtualization

Cloud (Azure, AWS)

Problem solving

Client relations

Education

Bachelor's degree in IT/CS

MSP ticketing systems

RMM tools

Tools

MSP ticketing systems

RMM tools

Azure

AWS

Job description

365 Managed IT, LLC Level 3 Support Technician Tempe, AZ·Full time Apply for Level 3 Support Technician

Provide remote and on-site support of workstations, operating systems and applications.

About 365 Managed IT, LLC

365 Managed IT is a Managed Service Provider organization dedicated to delivering best in class technologies and services to our clients. Our employees enjoy a work culture whose goal is to provide best in class IT services to small and medium business. Our business is based on complete Managed Services model at its core but with the ability to tailor a solution to provide the most beneficial services to our customers.

Description

365 Managed IT is a senior-level IT professional responsible forresolving highly complex, escalated technical issues, managing advanced infrastructure (servers, networks, cloud), and implementing IT projects. They provide expert troubleshooting, mentor junior technicians, and ensure system security and compliance for clients.

Key Responsibilities

Advanced Troubleshooting:Resolve complex hardware, software, and network issues escalated from Tier 1/2.
Infrastructure Management:Design, configure, and maintain server environments, network solutions, and cloud services (e.g., Azure, AWS).
Project Leadership:Lead IT projects, including server migrations, security upgrades, and new network installations.
System Security & Maintenance:Implement, monitor, and maintain security protocols, patches, and backups.
Mentorship & Documentation:Guide junior technicians, improve team technical skills, and create detailed technical documentation.

Required Skills and Qualifications

Experience:Typically 5+ years in IT support, with at least 2+ years in a senior or L3 role.
Technical Knowledge:Deep expertise in Windows Server/AD, network infrastructure (firewalls, routers, switches), virtualization, and cloud technology (e.g., Azure, AWS).
Certifications:Preferred but not required advanced certifications (e.g., MCSE, CCNA, Azure Administrator, CISSP).
Soft Skills:Strong problem-solving, project management, and client relationship skills.

Common Qualifications/Education