Remote IT Support & Junior Systems Administrator

FirmaTRUST

California

Remote

USD 85,000 - 110,000

Full time

14 days+

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Benefits offered by this job

401(k) with company match

Company Paid Holidays

Health Care Plan

Retirement Plan (401k, IRA)

Paid Time Off

Family Leave

Training & Development

Work From Home

Free Food & Snacks

Wellness Resources

Job summary

FirmaTRUST is seeking a User Support & Junior Systems Administrator to join our dynamic team. You will provide top-notch technical support and administration for our diverse client base, ensuring IT environments run smoothly and securely.

Responsibilities include maintaining servers and networks, documenting requests in our ticketing system, conducting user training, managing asset inventory, and supporting security monitoring and MDM deployments.

Qualifications

4+ years of hands-on experience in user support and systems administration.
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Proficiency in Windows and Apple operating systems.
Working knowledge of server systems, particularly Windows Server (2008/2012).
Experience with cloud services such as Office 365 and Google Workspace.
Familiarity with MDM solutions and security protocols.
Excellent troubleshooting skills and ability to work under pressure.
Strong communication skills and a customer service-oriented mindset.
Ability to adapt to rapidly changing technology and business needs.

Responsibilities

Provide technical support to users, addressing and resolving hardware and software issues.
Assist in the maintenance and administration of servers and networks.
Document and track support requests using ticketing systems.
Conduct training sessions for users on IT best practices and system usage.
Manage and maintain asset inventory of hardware and software.
Support the implementation of security protocols and monitoring systems.