Remote IT Support - Frontline Tech & Release Orchestration

MediQuant LLC; Independence Township (OH); Hybrid; USD 52,000 - 68,000; Full time

Job summary

MediQuant LLC is seeking an IT Support Specialist to provide frontline technology support for clients and MediQuant users. You will apply ITIL best practices, document incidents, and help with release orchestration and internal IT requests.

A strong customer service mindset and technical acumen are essential for success. Campaign coverage includes managing assets, maintaining documentation, and collaborating with cross-functional teams.

Qualifications

• Associate degree in a technical field and relevant certificates or equivalent.
• 2 years of computer technical support or help desk experience.
• HIPAA knowledge related to PHI handling.
• Healthcare, hospital, or software industries experience preferred.
• Strong customer service and information technology acumen.
• Experience with ITIL-based incident, problem, and change management.
• Experience scripting and troubleshooting in a software development environment.
• Experience with SQL or relational databases (administration not required).
• Experience with Office 365 and collaboration technologies.
• Experience with security technologies and networking fundamentals.

Responsibilities

• Provide frontline technical support to clients and MediQuant users.
• Apply ITIL practices to incident, problem, and change management.
• Lead IT orientation and offboarding sessions for new hires.
• Troubleshoot and resolve issues; escalate when needed.
• Maintain client configurations and documentation control.
• Communicate updates clearly with clients and internal stakeholders.
• Assist with release orchestration and deployment activities.
• Develop and document instructions and guidelines.
• Track, manage, and deploy IT assets and equipment.

Skills

ITIL knowledge

Customer service

HIPAA knowledge

Healthcare experience

Scripting

SQL basics

Networking basics

Security awareness

Release orchestration

Office 365

Education

Associate degree in technical field and related certificates

Bachelor’s degree in technical field (preferred)

Tools

Office 365

Collaboration technologies

VPN

SAN/NAS

VoIP

Job description

MediQuant LLC is seeking an IT Support Specialist to provide frontline technology support for clients and MediQuant users. You will apply ITIL best practices, document incidents, and help with release orchestration and internal IT requests.

A strong customer service mindset and technical acumen are essential for success. Campaign coverage includes managing assets, maintaining documentation, and collaborating with cross-functional teams.