Remote IT Support Specialist – ITIL & Release Orchestration

MediQuant; Independence Township (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

MediQuant is seeking an IT Support Specialist to provide frontline technology support for clients and users. You will handle incidents, document resolutions, and apply ITIL practices within our service management framework.

The role includes coordinating releases and assisting Development Operations. Qualifications include an associate degree or equivalent, 2 years in help desk, HIPAA knowledge, and experience with Office 365 and security technologies.

Qualifications

• Associate degree in technical field; certificates in computer-related field or equivalent.
• 2 years of computer technical support or help desk experience.
• Knowledge of HIPAA regulations involving PHI.
• Experience in Hospital & Healthcare or software industries preferred.
• Strong customer service and IT acumen.
• Experience with ITIL framework (Incident, Problem, Change).
• Scripting and troubleshooting in a software development environment (Release Orchestration).
• Experience with SQL or other Relational DB Management.
• Experience with Office 365 and collaboration technologies.
• Experience with security technologies (AV, encryption, DLP, backups).
• Experience with networking (VPN, SAN/NAS, L2/L3).

Responsibilities

• Serve as frontline support for all client and internal IT stakeholders.
• Lead IT orientation sessions for new hires and support offboarding.
• Follow ITIL standards and best practices.
• Own incident, problem, and change management processes.
• Troubleshoot and lead issues to resolution.
• Maintain client configuration and documentation control.
• Communicate updates with appropriate frequency and detail.
• Develop and document instructions and guidelines.
• Track, maintain, and update IT inventory; manage asset lifecycle.
• Prepare, configure, and provision equipment for hires.

Skills

ITIL knowledge

Customer service

Networking

Scripting

SQL basics

Office 365

Security technologies

Problem solving

Communication

Team collaboration

Education

Associate degree in technical field

Bachelor’s degree preferred

IT certificates

Tools

Office 365

IT service management tool

Security tools

Backups/DR tools

VPN/Networking tools

ITIL tooling

Job description

MediQuant is seeking an IT Support Specialist to provide frontline technology support for clients and users. You will handle incidents, document resolutions, and apply ITIL practices within our service management framework.

The role includes coordinating releases and assisting Development Operations. Qualifications include an associate degree or equivalent, 2 years in help desk, HIPAA knowledge, and experience with Office 365 and security technologies.