Remote IT Support Apprentice - Hands-on Training & Growth

Placements24; Myrtle Beach (SC); Hybrid; USD 22.000 - 33.000; Vollzeit

Benefits dieser Stelle

Competitive stipend

Mentorship program

Certification opportunities

Remote work

Zusammenfassung

Placements24 is seeking a motivated Junior Technical Support Apprentice for a fully remote role. You will receive comprehensive training to diagnose hardware, software, and network issues, delivering excellent customer service from a home office.

You will work with a supportive team, gain hands-on IT experience, and have access to mentorship and certification opportunities as you develop a solid IT support foundation.

Qualifikationen

• Basic knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Excellent problem-solving skills and attention to detail.
• Strong verbal and written communication skills.
• Customer-focused attitude with patience and empathy.
• Ability to work independently and manage time effectively in a remote setting.
• Must have a reliable internet connection and a dedicated workspace conducive to remote work.
• Willingness to learn and adapt to new technologies and IT support tools.
• A relevant IT qualification or certification is a significant advantage.

Aufgaben

• Provide first-level technical support to clients via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware, software, and operating systems.
• Guide users through step-by-step solutions for technical problems.
• Document all support interactions, issues, and resolutions in a ticketing system.
• Escalate complex issues to senior technical support staff when necessary.
• Assist in maintaining IT asset inventory and documentation.
• Follow defined IT support procedures and best practices.
• Contribute to building a knowledge base of common issues and solutions.
• Ensure a high level of customer satisfaction through professional and efficient support.

Kenntnisse

Troubleshooting

Hardware knowledge

Windows/macOS

Communication skills

Remote work

Problem solving

Ausbildung

IT qualification or certification

Tools

Ticketing system

Remote support tools

Knowledge base tools

Jobbeschreibung

Placements24 is seeking a motivated Junior Technical Support Apprentice for a fully remote role. You will receive comprehensive training to diagnose hardware, software, and network issues, delivering excellent customer service from a home office.

You will work with a supportive team, gain hands-on IT experience, and have access to mentorship and certification opportunities as you develop a solid IT support foundation.