Legal IT Support Specialist (Hybrid/Remote)

Nixon Peabody LLP; Los Angeles (CA); Hybrid; USD 58,000 - 79,000; Full time

Job summary

Nixon Peabody LLP in Los Angeles, CA, is seeking an IT Service Specialist to provide frontline support for attorneys and staff across hardware, software, and conferencing technologies. You will follow IT governance standards and the production Service Catalogue, with a hybrid or remote schedule available Wednesday–Sunday from 11:30AM–8PM ET.

Join a firm that values collective thinking, rapid growth, and collaboration across practice groups, while maintaining rigorous expectations and

Qualifications

• 3–5 years of IT support experience, preferably in a law firm.
• Strong communication and interpersonal skills.
• Ability to explain technical concepts to non-technical users.
• Experience with ticketing and remote support tools.

Responsibilities

• Provide technical support for Firm-approved applications, connectivity, and hardware via phone and in‑person assistance.
• Accurately log all incidents and service requests in the Firm’s ITSM platform, adhering to governance and operational policies.
• Take ownership of assigned tasks and self-initiated work, ensuring accountability and timely resolution.
• Provide support for conference room technology, including video/web conferencing, projection systems, and device connectivity.
• Collaborate with vendors to resolve issues related to smartphones, PCs, printers, and AV equipment.
• Follow all support procedures in accordance with Firm standards and IT protocols.
• Participate in team and departmental meetings as required.
• Maintain accurate IT asset inventory records.
• Perform additional duties as assigned.
• Perform other duties as assigned.

Skills

Communication skills

Organizational skills

Problem solving

Customer service

Team collaboration

Explain tech concepts

Multitasking

Education

High School Diploma

Bachelor's degree preferred

Tools

TeamDynamix

ServiceNow

Freshservice

Webex

Teams

Zoom

Job description

Nixon Peabody LLP in Los Angeles, CA, is seeking an IT Service Specialist to provide frontline support for attorneys and staff across hardware, software, and conferencing technologies. You will follow IT governance standards and the production Service Catalogue, with a hybrid or remote schedule available Wednesday–Sunday from 11:30AM–8PM ET.

Join a firm that values collective thinking, rapid growth, and collaboration across practice groups, while maintaining rigorous expectations and