Remote IT Service Desk Supervisor

Tlingit Haida Tribal Business Corporation; Falls Church (VA); Remote; USD 110.000 - 128.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision coverage

TRICARE Supplemental

401(k) Retirement Plan

Wellness Seminars

Identity Theft Protection

Employee Discounts

Zusammenfassung

Tlingit Haida Tribal Business Corporation is seeking an IT Technical Support Supervisor to lead the Technical Support Center, oversee analysts, and provide Tier 2 and advanced support for endpoints, apps, and identity services. The role requires strong leadership, incident management, and collaboration with cybersecurity and systems teams.

Responsibilities include staffing, escalation management, after-hours coordination, and continuous improvement of SOPs and knowledge bases to ensure secure

Qualifikationen

• Bachelor's degree or equivalent in IT or related field.
• 7+ years in IT technical support or service desk roles.
• 3+ years in supervisory or lead roles with staff oversight.

Aufgaben

• Lead daily service desk operations and supervise IT Technical Support Analysts.
• Act as primary escalation point for high-severity incidents and customer impact.
• Manage staffing, shift coordination, workload balancing, and queue health.
• Support 24x7 on-call escalation for critical incidents and cybersecurity events.
• Coordinate with Systems Engineering, Cybersecurity, and vendors for incident resolution.

Kenntnisse

Windows support

Microsoft 365

Intune

Active Directory / Entra ID

ITSM / ticketing

Leadership

Incident management

Communication

Troubleshooting

Ausbildung

Bachelor's degree in a related field

Tools

Microsoft Intune

Configuration Manager

Remote Help

PowerShell

Jobbeschreibung

Tlingit Haida Tribal Business Corporation is seeking an IT Technical Support Supervisor to lead the Technical Support Center, oversee analysts, and provide Tier 2 and advanced support for endpoints, apps, and identity services. The role requires strong leadership, incident management, and collaboration with cybersecurity and systems teams.

Responsibilities include staffing, escalation management, after-hours coordination, and continuous improvement of SOPs and knowledge bases to ensure secure