Remote IT Operations Coordinator | Data-Driven Tech Support

AnswerNet; Horsham, Northern (PA, KY); Hybrid; USD 50,000 - 60,000; Full time

Job summary

AnswerNet is seeking a Remote IT Operations Support Coordinator to join our team in Horsham, PA. The role focuses on providing escalated, second-level IT support for Tier 1 staff, managing software/hardware in Windows and Mac environments, and ensuring devices and networks run smoothly.

The ideal candidate will have a Bachelor's degree in IT, strong Google Workspace & MS Office skills, excellent communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science or IT-related diploma.
• Experience administering Google Workspace.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Call Center experience is a plus.

Responsibilities

• Provide escalated second-level IT support for Tier 1 staff.
• Install and troubleshoot software and hardware in Windows and Mac OS environments.
• Provision and support desktops, laptops, printers, and other devices.
• Troubleshoot network connectivity for local and remote employees.
• Be on call 24/7 for emergency duties when necessary.

Skills

Networking

Google Workspace

MS Office

Time management

Communication skills

Analytical thinking

Multi-tasking

Windows and Mac OS

Call Center experience

TCP/IP

Education

Bachelor's degree in Computer Science or IT-related diploma

Tools

Google Workspace

MS Office

Job description

AnswerNet is seeking a Remote IT Operations Support Coordinator to join our team in Horsham, PA. The role focuses on providing escalated, second-level IT support for Tier 1 staff, managing software/hardware in Windows and Mac environments, and ensuring devices and networks run smoothly.

The ideal candidate will have a Bachelor's degree in IT, strong Google Workspace & MS Office skills, excellent communication, and the ability to multi-task in a fast-paced environment.