EUX II Engineer

Blue Mantis; Portsmouth (NH); Hybrid; USD 38,000 - 47,000; Full time

Job summary

Blue Mantis is seeking an IT Technician to join our growing team. This fast-paced role requires strong troubleshooting and excellent customer service skills as you support Blue Mantis clients remotely.

You will troubleshoot hardware/software on Windows and Mac, handle tickets from various channels, and manage on-prem to cloud migrations (Exchange to Office 365, server virtualization, and cloud migrations). A reliable vehicle is needed for on-site visits with mileage reimbursement.

Qualifications

• 3-5 years IT experience supporting end users (remote or on-site).
• Troubleshooting Windows/Mac and server OS expertise.
• Certifications preferred (A+, CCNA, MCSE, MCSA, MCITP, etc).

Responsibilities

• Troubleshoot hardware/software issues on Windows client OS, Mac, and server OS.
• Manage help desk requests via phone, email, or chat and document resolutions in a ticketing system.
• Oversee on-prem to cloud migrations (Exchange to O365, server virtualization, cloud migrations).
• Travel to customer locations for on-site visits; mileage reimbursement provided.
• Generate CSRs and private keys; install and configure on IIS web servers.

Skills

IT support experience

Troubleshooting

Customer service

Remote support

Onsite travel

Certifications

Windows

Hyper-V

VMware ESXi

Active Directory

DNS/DHCP

Microsoft 365 Administration

Network security (firewalls)

Tools

Hyper-V

VMware ESXi

IIS

Microsoft 365 Admin

Active Directory

DNS

DHCP

WatchGuard

SonicWALL

Fortinet FortiGate

Ticketing system

Job description

Blue Mantis is looking to add another member to our growing team. This is an exciting position that is fast paced, requires proficient troubleshooting skills, and candidates must have excellent customer service skills and patience. As an IT Technician you will be responsible to provide support to various Blue Mantis clients remotely.

• Department: Blue Mantis
• Employment Type: Full Time
• Location: Hybrid
• Workplace type: Fully remote
• Compensation: CA$38.46 - CA$48.08 / hour
• Reporting To: Matt Reardon

Key Responsibilities

• Troubleshoot hardware/software issues on Windows client operating systems, MAC, as well as Microsoft server operating systems.
• Manage help desk requests submitted by phone, email, or chat. Document all support requests and resolutions in a ticketing system.
• Manage complex projects including on-prem to cloud conversions (Exchange to O365, server virtualization and migration to the cloud, etc)
• Have a reliable vehicle to travel to customer locations to resolve requests that require an onsite visit. Mileage reimbursement will be provided.
• Generate Certificate Signing Requests (CSRs) and private keys securely as well as installation and configuration on web servers like IIS

Skills, Knowledge and Expertise

• 3-5 years of IT experience working remotely or onsite supporting end users.
• Related industry certifications preferred (A+, MCSE, MCSA, MCITP, CCNA, etc)
• Supporting HP, Dell, Intel, or Lenovo client and server hardware
• Supporting Windows operating systems such as Windows 10/11 and server operating systems ranging from 2012 to 2022
• Virtualization technology including Hyper-V and VMWare ESXI Virtual Servers.
• Strong knowledge of Active Directory, Group Policies, DNS, DHCP
• Network systems knowledge including switch management (variety of hardware vendors), VLANs, routing, firewall support including WatchGuard, SonicWALL, Cisco, and Fortinet FortiGate Firewalls.
• Microsoft 365 Administration
• Wireless experience managing and supporting autonomous and managed access points.
• Minimum of 1 year of experience in a customer service or office support role.

Hourly Rate Range: $38.46 to 48.08 CAD

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.

About Blue Mantis

Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.