Remote Interpreter Coordination & Escalations Specialist II

Centene Corp.; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Centene Corp. is seeking an Interpreter Coordination Escalation Response Specialist II to support members and providers across the United States.

The role focuses on coordinating interpreter services for appointments and delivering timely resolutions to escalated inquiries. The position requires a High School diploma or GED with 1–2 years of related experience and may benefit from healthcare, Medicare/Medicaid knowledge, and call center exposure.

Qualifications

• Requires 1–2 years of related experience.
• Experience in interpreter coordination is preferred.
• Vocational or technical training may supplement work experience.

Responsibilities

• Responds to complaints and escalations from members and providers.
• Coordinates interpreter services for member appointments with providers.
• Documents, tracks, and resolves escalated inquiries in writing or by phone.
• Collaborates across departments to identify trends and drive enterprise-wide solutions.
• Assists with root cause analysis to reduce future complaints and escalations.

Skills

Interpreter coordination

Healthcare knowledge

Call center experience

Medicare/Medicaid familiarity

Education

High School diploma or GED

Job description

Centene Corp. is seeking an Interpreter Coordination Escalation Response Specialist II to support members and providers across the United States.

The role focuses on coordinating interpreter services for appointments and delivering timely resolutions to escalated inquiries. The position requires a High School diploma or GED with 1–2 years of related experience and may benefit from healthcare, Medicare/Medicaid knowledge, and call center exposure.