Healthcare Interpreter Escalation & Coordination Specialist II

Centene Management Company LLC; Florida; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401K

Tuition reimbursement

Paid time off + holidays

Stock purchase plans

Flexible work arrangements

Job summary

Centene Management Company LLC is seeking a detail-oriented coordinator to manage interpreter services for member appointments and escalate issues as needed. You will respond to complaints from members and providers, coordinating with multiple departments to ensure timely resolutions and documenting outcomes.

A high school diploma with 1–2 years of related experience is required, with preference for Medicare/Medicaid and call center background.

Qualifications

• Requires a High School diploma or GED with 1–2 years of related experience.
• Experience coordinating interpreter services preferred.
• Ability to work a closing shift (10:00 AM–6:30 PM EST or 10:30 AM–7:00 PM EST).

Responsibilities

• Respond to escalated complaints and inquiries via multiple channels.
• Coordinate with departments to resolve issues and document outcomes.
• Identify trends and support root-cause analysis for process improvements.

Skills

Interpreting coordination

Healthcare

Medicare Medicaid

Call center

Escalation handling

Education

High School diploma or GED

Tools

CRM software

Microsoft Office

Job description

Centene Management Company LLC is seeking a detail-oriented coordinator to manage interpreter services for member appointments and escalate issues as needed. You will respond to complaints from members and providers, coordinating with multiple departments to ensure timely resolutions and documenting outcomes.

A high school diploma with 1–2 years of related experience is required, with preference for Medicare/Medicaid and call center background.