Remote Internet Support Specialist - Fiber & Wireless

Ideatek; Kansas; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Free internet service

Tuition reimbursement

Community involvement

Job summary

IdeaTek is a small-town Kansas telecommunications company focused on delivering fast, reliable internet and exceptional service. As an Internet Support Specialist, you’ll listen to customer needs and troubleshoot wireless, fiber internet, and phone services, delivering empathetic, patient support day-to-day.

You’ll collaborate with internal teams, identify recurring issues, and follow up to ensure complete resolutions while keeping customers informed and satisfied.

Qualifications

• Experience in a customer service role with technical troubleshooting aptitude.

Responsibilities

• Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently.
• Provide a consistently high level of service to existing IdeaTek customers.
• Collaborate with internal teams to ensure timely resolutions and positive customer outcomes.
• Identify trends or recurring issues and share insights to support process improvements.
• Proactively follow up to confirm issues are resolved and expectations are met.
• Demonstrate empathy, patience, and professionalism in every customer interaction.

Skills

Customer Service

Troubleshooting

Communication

Collaboration

Empathy

Job description

IdeaTek is a small-town Kansas telecommunications company focused on delivering fast, reliable internet and exceptional service. As an Internet Support Specialist, you’ll listen to customer needs and troubleshoot wireless, fiber internet, and phone services, delivering empathetic, patient support day-to-day.

You’ll collaborate with internal teams, identify recurring issues, and follow up to ensure complete resolutions while keeping customers informed and satisfied.