Remote Insurance Support Agent – Policy Changes & Retention

Jerry; Northern (KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

License reimbursement (P&C)

Health, dental, vision insurance

401K match

Remote work (equipment provided)

Ongoing training & mentorship

Job summary

Jerry.ai is hiring a Call Center Agent to handle inbound calls from existing customers, process service requests, and answer questions about policy coverages and benefits. The role emphasizes customer support, multitasking, and retention of policyholders.

The position offers remote work with equipment provided, paid license (P&C) within 60 days, and comprehensive benefits. Schedule options include a 5-day, 8-hour or 4-day, 10-hour week, with full-time salaried eligibility in specified states.

Qualifications

• 2+ years of experience in a call center environment.
• Excellent communication and problem-solving skills.
• Customer-focused with ability to multitask and manage multiple priorities.

Responsibilities

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents
• Help customers with questions regarding existing insurance policies related to coverages or policy benefits or make changes to existing policy
• Retain Jerry policyholders by finding solutions for customers at risk of cancellation

Skills

Call center experience

Multitasking

Customer service mindset

Job description

Jerry.ai is hiring a Call Center Agent to handle inbound calls from existing customers, process service requests, and answer questions about policy coverages and benefits. The role emphasizes customer support, multitasking, and retention of policyholders.

The position offers remote work with equipment provided, paid license (P&C) within 60 days, and comprehensive benefits. Schedule options include a 5-day, 8-hour or 4-day, 10-hour week, with full-time salaried eligibility in specified states.