Remote Insurance Operations Specialist (Policy & Billing)

Signers National group; Overland Park (KS); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Signers National is seeking an Operations Technical Support Associate to execute foundational operational workflows across the policy lifecycle within Applied EPIC. You will process new business, renewals, endorsements, audits, cancellations, and billing transactions for accounts within defined revenue bands, ensuring data integrity and timely processing.

You will support service teams, learn EPIC data integrity and billing fundamentals, and work in a high-volume environment focused on accuracy

Qualifications

• Commercial insurance experience is not required; prior insurance experience may be considered for candidates transitioning into Operations.
• Strong technical aptitude and ability to learn Applied EPIC and internal workflow systems.
• Ability to follow structured processes and maintain high data accuracy.

Responsibilities

• Process new business, renewals, endorsements, audits, cancellations, and reinstatements for accounts.
• Support direct bill and all agency bill types of billing structures as assigned.
• Maintain accurate policy records, documentation, and activities in Applied EPIC in accordance with OTech standards.
• Review carrier-issued policies, invoices, and notices to ensure accurate and timely data entry.
• Issue Certificates of Insurance, Evidence of Property (EOPs), and Auto ID cards using CSR24 and EPIC.
• Follow established documentation standards, naming conventions, and attachment protocols (EPIC is the file).
• Enter Daily work on a Production Tracker
• Participate in workflow documentation updates and operational enablement initiatives as assigned.
• Meet established quality & production standards, maintaining high levels of data accuracy and documentation integrity.
• Adhere to defined turnaround SLAs for assigned workflows.
• Achieve assigned volume goals for all accounts assigned to work.

Skills

Attention to detail

Data integrity

Time management

Team collaboration

Tools

Applied EPIC

CSR24

Billing systems

Job description

Signers National is seeking an Operations Technical Support Associate to execute foundational operational workflows across the policy lifecycle within Applied EPIC. You will process new business, renewals, endorsements, audits, cancellations, and billing transactions for accounts within defined revenue bands, ensuring data integrity and timely processing.

You will support service teams, learn EPIC data integrity and billing fundamentals, and work in a high-volume environment focused on accuracy