Remote Insurance Follow-Up Representative

Annuity Health, LLC; Reading (Berks County); Remote; USD 40,000 - 70,000; Full time

Job summary

A forward-thinking company is seeking a Remote Insurance Follow-Up Representative to manage all collection functions for healthcare services. This role involves account resolution, including reviewing accounts, following up with insurance claims, and submitting necessary information. The ideal candidate will possess strong customer service skills, attention to detail, and a solid understanding of billing guidelines. Join a team that values excellence and offers comprehensive benefits, including health, dental, vision, and retirement plans. If you're passionate about improving healthcare billing processes, this is the opportunity for you!

Benefits

Health insurance

Dental insurance

Vision insurance

HSA and FSA Accounts

Voluntary Insurance

Paid Holidays

PTO

401(k)

Qualifications

• High school diploma or GED required; college education preferred.
• 3+ years of experience in medical billing and insurance collections preferred.

Responsibilities

• Responsible for all collection functions for hospital and physician services.
• Review accounts and follow up with insurance companies on claim status.
• Submit corrected claims or appeals as necessary.

Skills

EPIC experience

Microsoft Office

Knowledge in government billing guidelines

Knowledge in non-government billing guidelines

Account/claim status resolution

Knowledge of UB04 and HCFA forms

Customer service skills

Time management skills

Attention to detail

Communication skills

Education

High school diploma or GED

One to two years of college

Three years of experience in medical billing

Job description

Description

A Remote Insurance Follow-Up Representative will be responsible for all collection functions for hospital and physician services. This primary responsibility of this position is account resolution which includes the following duties: reviewing accounts, following up with insurance companies on claim status, gathering and submitting any missing information, rebilling, appeals, and billing out secondary electronic or paper claims to all payers as needed.

Duties/Responsibilities

• Provide customer service to various healthcare contract customers
• Prepare, research and collect from various contracted health insurance payers
• Research remits and Explanation of Benefits (EOBs) for complete accurate payments or denials
• Provide or arrange for additional information when needed
• Submit corrected claims or appeals
• Request appropriate adjustments, when required
• Identify items that require client assistance
• Gather payor trends and provide feedback
• Other duties as assigned

Required Skills/Knowledge

• EPIC experience preferred
• Microsoft Office
• Knowledge in government and non-government billing guidelines for facility/physician
• Knowledge in account/claim status, resolution and appeals process
• Knowledge of the UB04 and HCFA forms
• Excellent customer service and time management skills
• High attention to detail required
• Excellent verbal, written, and electronic communication skills required

Education/Experience

• High school diploma or General Education Development (GED) certificate required
• One to two years of college preferred
• Minimum of three years of experience preferred
• Prior medical billing and insurance collections or healthcare revenue cycle experience preferred

Benefits

Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).