Remote Insurance Customer Care Specialist (Bilingual)

Everett Agencies; Cheyenne (WY); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Pension plan

Paid holidays and time off

Parental leave

Education reimbursement

Job summary

American Income Life is seeking a Customer Service Representative to deliver excellent service by explaining policy coverage, claim status, and processing payments for policyholders and interested third parties. This is a remote / work-from-home role with heavy phone contact.

Qualifications include a high school diploma, at least one year of office experience, strong communication and typing skills (min. 30 WPM), and knowledge of life and health insurance operations.

Qualifications

• High school diploma or equivalent required; some college preferred.
• At least one year of office experience preferred.
• Telecommunications experience is a plus.
• Background in life and health insurance and knowledge of insurance operations is desired.
• Customer service background and strong phone skills.
• Excellent written and oral communication; good organization and confidentiality.
• Must be able to type at least 30 WPM; basic PC skills.

Responsibilities

• Heavy phone contact with policyholders, providers, and interested third parties.
• Process policyholder requests from calls, emails, and correspondence.
• Review and maintain updated procedures regarding policy information.
• Maintain department standards for calls, handle time, and time management.

Skills

Customer service

Phone skills

Written and verbal communication

Organization

Confidentiality

Typing 30 WPM

Mathematical ability

Education

High school diploma or equivalent

Some college preferred

Job description

American Income Life is seeking a Customer Service Representative to deliver excellent service by explaining policy coverage, claim status, and processing payments for policyholders and interested third parties. This is a remote / work-from-home role with heavy phone contact.

Qualifications include a high school diploma, at least one year of office experience, strong communication and typing skills (min. 30 WPM), and knowledge of life and health insurance operations.