Remote Insurance Agency Manager — Lead, Coach & Grow

Tommy Brroks - State Farm Agent; Henderson (NV); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health stipend

Performance bonus

Free snacks

Advancement opportunities

Paid time off

Training & development

Job summary

Tommy Brooks State Farm Agency in Henderson, NV is seeking an Agency Manager to lead a remote office with accountability for daily operations, coaching, and client service. The role focuses on owning the office’s performance, enhancing customer outcomes, and driving growth through strong leadership and relationship building.

The ideal candidate brings supervisory experience, a professional presence, and a commitment to delivering exceptional service to clients and teammates alike.

Qualifications

• Demonstrated leadership or supervisory experience in a service industry.
• Reliable, present, and ownership-driven with a proactive mindset.
• Strong communication skills, professional demeanor, and composure under pressure.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Open and maintain daily office operations with a hands-on leadership presence.
• Coach and mentor team members to reach their full potential.
• Identify clients' insurance needs and present appropriate solutions.
• Build and maintain lasting client relationships through proactive service and follow-up.
• Cross-sell and round out accounts to achieve agency goals.
• Track client interactions and office activity in Salesforce CRM accurately.
• Leverage AI tools to improve productivity and personalize client experiences.
• Ensure compliance with policies and timely completion of tasks.

Skills

Leadership experience

Reliability/ownership

Verbal & written communication

Attention to detail

CRM familiarity (Salesforce)

Microsoft Office proficiency

AI productivity tools

Bilingual (English/Spanish)

Education

P&C and Life & Health Licenses

Tools

Salesforce CRM

Microsoft Office

Job description

Tommy Brooks State Farm Agency in Henderson, NV is seeking an Agency Manager to lead a remote office with accountability for daily operations, coaching, and client service. The role focuses on owning the office’s performance, enhancing customer outcomes, and driving growth through strong leadership and relationship building.

The ideal candidate brings supervisory experience, a professional presence, and a commitment to delivering exceptional service to clients and teammates alike.