Remote Inside Contents Adjuster — Large Loss Claims

Allstate Foundation; Illinois; Remote; USD 60,000 - 93,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Training & development

401K / Pension

Job summary

Allstate is seeking an Inside Property Contents Adjuster who can work independently from home to handle complex contents claims. You will investigate coverage, use video technology with onsite vendors, and write accurate contents damage estimates, while communicating empathetically with customers to achieve fast, fair resolutions.

The role requires experience with estimating tools like Xactimate, strong negotiation skills, and the ability to manage large inventories per claim.

Qualifications

• Active listening and clear communication with customers throughout the claim process.
• Strong written and verbal communication for documenting files and updates.
• Experience handling complex contents claims and using estimating tools.

Responsibilities

• Handle escalated claims files with complex contents.
• Conduct thorough coverage investigations to ensure proper policy application.
• Use advanced video tech to collaborate with onsite vendors and write a contents damage estimate.
• Communicate empathetically with customers and guide them through claims quickly and fairly.
• Negotiate settlements with customers and other parties per standard methodologies.
• Coordinate with structure adjusters for holistic claim handling.
• Use data and analytics to tell a story and influence decisions.

Skills

Active Listening

Communication

Critical Thinking

Customer Service

Empathy

Insurance Claims

Multitasking

Organizing

Working Independently

Xactimate

Tools

Xactimate

Job description

Allstate is seeking an Inside Property Contents Adjuster who can work independently from home to handle complex contents claims. You will investigate coverage, use video technology with onsite vendors, and write accurate contents damage estimates, while communicating empathetically with customers to achieve fast, fair resolutions.

The role requires experience with estimating tools like Xactimate, strong negotiation skills, and the ability to manage large inventories per claim.