Information Specialist I | Information Services Center

Massachusetts AGO; Milton (MA); Remote; USD 56,000 - 68,000; Full time

Job summary

Massachusetts AGO's Information Services Center seeks three Information Specialists to join a public-facing team handling inquiries, answering questions, providing information, and referring callers to appropriate agencies.

This full-time, remote position requires a degree (associate or bachelors preferred), experience in a call center, proficiency in Spanish, Haitian-Creole, or Portuguese, and comfort with confidential information; occasional travel to Boston for trainings.

Qualifications

• Associate or bachelors degree preferred.
• Experience in a call center or public-facing role.
• Proficiency in Spanish, Haitian-Creole, or Portuguese.
• Commitment to public service and diverse communities.
• Excellent verbal, written, and reading comprehension.
• Familiarity with web-based applications.
• Ability to handle confidential information with discretion.
• Willingness to travel occasionally to Boston for trainings.
• Comfortable working remotely with reliable internet and cell service.

Responsibilities

• Answer public inquiries and provide information to callers.
• Refer callers to appropriate government agencies or community organizations.
• Explain filing, processing, and assignment of complaints and related procedures.
• Participate in regular trainings with AGO divisions.

Skills

Customer service

Call center

Spanish language

Haitian-Creole

Portuguese

Public-facing communication

Verbal communication

Written communication

Education

Associate degree

Bachelor's degree

Tools

Web-based apps

Job description

INFORMATION SPECIALIST

EXECUTIVE BUREAU

INFORMATION SERVICES CENTER

Attorney General Andrea Joy Campbell is looking for three highly motivated individuals to join her team as an Information Specialist in the Attorney General’s Information Services Center. The Information Services Center (ISC) answers inbound calls from the public, provides information to callers, and makes internal and external referrals.

Primary Duties

An Information Specialist is a public-facing-position in ISC and plays a central role in the Office’s handling of public inquiries. Information Specialists serve as the first point of contact for most members of the public who contact the Attorney General’s Office (AGO) and are responsible for answering questions, providing information, and making referrals, as appropriate, to other government agencies or community organizations. Information Specialists may also provide explanations and directions to the public regarding the filing, processing, and assignment of complaints, as well as information relating to the work of various divisions. Information Specialists will participate in regular trainings with divisions across the AGO.

Position Requirements

• Associate or bachelor’s degree, preferred.
• Professional experience in a call center or public-facing customer service role.
• Proficiency in Spanish, Haitian-Creole, or Portuguese required.
• Commitment to public serve and significant experience working with people from different ethnic, cultural, and economic backgrounds.
• Exceptional customer service skills with the ability to communicate effectively with the public, including people who are under physical and/or emotional stress.
• Effective interpersonal, verbal, written, and reading comprehension skills.
• Familiarity with web-based applications is required.
• Ability to handle confidential information with discretion, exercise sound judgment, and follow written and oral instructions.
• Ability to adjust to changing situations and priorities and be comfortable spending a significant portion of each day on the telephone.
• Willingness to travel occasionally to the Boston Office for trainings and meetings, with notice.
• Must be comfortable working remotely and have reliable internet and cell phone service.

The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful and inclusive work environment.

Position Type

Full-Time/Non-Exempt. This is a fully remote position. Occasional travel to the Boston Office of the AGO may be required for training and meetings. Ample advanced notice is provided in these circumstances.

Salary

$61,894.00

Application Deadline

The application deadline for this posting is November 9, 2026, at 5:00 PM (ET).

Disability and Accommodation

Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants who are in need of an accommodation. For assistance, contact the Human Resources Division at .

Inquiries

Inquiries regarding position & status may be made to :

Laurin Mottle, Chief

Information Services Center

Equal Opportunity Employer Statement

The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.