Remote Inbound Sales Pro - Pet Coverage Expert

Trupanion; Oregon; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Sabbatical after 5 years

Pet-friendly office environment

Job summary

Trupanion is hiring for an Inbound Sales Specialist to educate pet owners about coverage and guide them through enrollment. This full-time role operates on Pacific Time with a 11:30 AM–8:00 PM shift and requires empathy, strong listening, and the ability to handle high inbound volumes in a remote work setting.

You will engage with warm leads, build trust, and meet individual sales targets while delivering exceptional customer experiences and supporting pet parents in choosing the right Trupanion

Qualifications

• 2+ years of successful sales experience in a high-volume B2C or inbound call center environment.
• Proven track record of meeting or exceeding individual sales goals and productivity metrics.
• Strong written and verbal communication to educate customers on coverage options.

Responsibilities

• Educate and support prospective Trupanion customers via inbound warm leads, calls, and emails.
• Build trust with pet parents using a consultative approach to understand needs and recommend coverage.
• Guide customers through enrollment with empathy and solution-focused communication.
• Navigate multiple systems to deliver seamless customer experiences and document interactions in CRM.

Skills

Sales experience

High-volume calls

Active listening

Effective communication

Consultative selling

Tools

CRM systems

Telephone / email support tools

Job description

Trupanion is hiring for an Inbound Sales Specialist to educate pet owners about coverage and guide them through enrollment. This full-time role operates on Pacific Time with a 11:30 AM–8:00 PM shift and requires empathy, strong listening, and the ability to handle high inbound volumes in a remote work setting.

You will engage with warm leads, build trust, and meet individual sales targets while delivering exceptional customer experiences and supporting pet parents in choosing the right Trupanion