Inbound Sales Specialist - (Pacific Time Hours)

Trupanion; Seattle (WA); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Full medical, dental, and vision

Paid time off

Five-week sabbatical after five years

Pet-friendly office environment

Free medical health insurance for your

Paid time off to volunteer

Seattle Office Amenities: free on-site

Job summary

Trupanion in the United States is seeking an Inbound Sales Specialist to educate pet owners and champion the value of coverage. This full-time role follows Pacific Time hours and offers a remote-from-home setup with a Seattle hybrid option.

You will join our Contact Center, handling inbound inquiries, guiding enrollment, and building trust with customers while meeting sales goals. Training and licensing support are provided.

Qualifications

• Must hold or be able to obtain an active P&C license in your state.
• Experience in high-volume B2C sales or inbound call centers is essential.
• Strong written and verbal communication to educate customers on coverages.
• Ability to work in a remote or hybrid setup with reliable internet.

Responsibilities

• Educate and support customers via inbound warm leads, calls, and emails.
• Build trust with pet owners using a consultative approach to recommend coverages.
• Guide enrollment and ensure a seamless customer experience.
• Handle high call volumes while meeting productivity and sales goals.
• Document interactions accurately in the CRM system.

Skills

Sales experience

Inbound calls

Consultative selling

Objection handling

Time management

Tools

CRM systems

Job description

Inbound Sales Specialist - (Pacific Time Hours)

• Full-time
• Department: Contact Center
• Compensation: up to USD 20 - hourly

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Join Our Sales Team: Meaningful work impacting pets' lives!

At Trupanion, our Contact Center is powered by passionate Care, Sales, Retention, and Team Support Specialists who work together to deliver exceptional service.We’relooking for people who are excited to educate pet owners and champion the value of protecting their pets with Trupanion coverage. Our Contact Center is open 24/7,365 daysa year – including nights, weekends, and federal holidays – so team members should be prepared to support pet parents whenever they need us most.

Schedule (Pacific Time)

This is a full-time position consisting of five 8-hour shifts per week, from 11:30 AM to 8:00 PM Pacific Time, including a 30-minute unpaid meal break.

The permanent schedule is Friday through Tuesday, with Wednesdays and Thursdays off. This is a set schedule and does not rotate.

Training Schedule: Training takes place Monday through Friday, from 8:00 AM to 5:00 PM Pacific Time. The duration of training will vary based on Property and Casualty (P&C) licensing status. The specific training timeline will be confirmed during the recruitment process.

Attendance and active participation, including being on camera, are mandatory during training. These expectations remain an important part of the role, supporting engagement, connection, and collaboration in a remote environment.

At Trupanion, we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position open across the United States, subject to the following state-specific hiring requirements:

• Alabama, Florida, Georgia, Illinois, Nevada & New York: You must already hold an active P&C license to be eligible for consideration.
• California, New Jersey, Oregon, Texas and Massachusetts: We are currently unable to consider applications from those residing in these states.

You must have a reliable and stable internet connection, delivered through a hard-wired Ethernet connection (cable or fiber). Wireless connections, including Wi-Fi, satellite, and mobile hotspots, are notpermitted. If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office.

What you will do:

• Educate and support prospective Trupanion customers by delivering exceptional service through inbound warm leads, phone calls, and email interactions
• Buildgenuinetrust and rapport with pet parents byutilizinga consultative approach to understand their unique needs and recommendappropriate coveragesolutions
• Educate potential customers on the value and benefits ofTrupanioncoverage to empower informed decision-making
• Effectively guide conversations byutilizingstrong call control, active listening, and objection handling techniques throughout the sales process
• Confidently navigate customer concerns and sensitive conversations with empathy,authenticity,professionalism, and solution-oriented communication
• Guide customers through the enrollment process while ensuring a seamless, positive, andsupportivecustomer experience
• Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and individual sales goalsin a fast-paced environment
• Demonstratea strong senseof ownership,accountability, and adaptability while managing evolving responsibilities, processes, and workflows
• Navigate multiple systems and tools to deliver a seamless and efficient customer experience
• Prioritize and manage time effectively whilemaintainingstrong attention to detailand productivity in a high-volumecontact center environment
• Accurately document customer interactions andmaintaindetailed records in the customer relationship management (CRM) system
• Demonstrate strong technology acumen in a remote setting, including the ability to independently troubleshoot common technical issues and adapt to new tools or system updates

Experience you have:

• 2+ years ofsuccessful sales experience in a high-volume business-to-consumer (B2C)sales or inbound call center environment is essential
• Proventrack recordof meeting or exceeding individual sales goals, productivity expectations,and performance metricsin a fast-paced environment
• Demonstratedability to buildgenuinerapport quickly, overcome objections, and confidently guide customers through the sales process using a consultativeand solution-orientedapproach
• Strongwritten andverbalcommunication skills with the ability to educate customers clearly,authentically,and effectively on coverage options and benefits
• Experiencehandling high-volumeinboundcustomer interactions whilebalancing empathy, professionalism, efficiency,productivity,and strongcall control
• Demonstrated sense of ownership, adaptability, and resilience while thriving in a metrics-driven and fast-paced environment
• Experienced in navigating multiple digital platforms simultaneously while accurately documenting customer interactions and policy information in CRM systems
• Strong aptitude foridentifyingcustomer needs, recommending tailored solutions, and building trust throughempathetic and customer-focused communication
• Self-motivated with strong time management skills and the ability tomaintainproductivity and focusina remote work environment
• Strong technical troubleshooting skills and comfort using technology independently in a remote environment
• Experience working remotely ina private settingwithareliable hard-wired internet connection and a distraction-free home-office setup

Requirements:

• Must hold or be able to obtain and maintain an active P&C license in your state of residence.
• Must be willing and able to obtain and maintain additional licenses in other U.S. states and applicable Canadian provinces, as required for the role. Trupanion will facilitate the additional licensing process.

Compensation:

• Thepay for this position is$20/hour on a full-time schedule. In locations where local minimum wage requirements exceed the posted rate, compensation will be adjusted accordingly.Along with the hourly pay,Trupanion employees are currently eligible for uncapped monthly bonuses based on individual performance.
• We want all employees to be invested inTrupanion’ssuccess, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.
• P&CLicensing: If you currently hold an active P&Clicense, you are eligible for a$1,500sign-on bonus. If you are not currently licensed, Trupanion provides licensing coursework and paid study time during the first three weeks of P&C training.

All your information will be kept confidential according to EEO guidelines.

Benefits and Perks:

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.