REMOTE INBOUND CUSTOMER SERVICE REPRESENTATIVE

ACC Premiere, LLC.; Northern (KY); Remote; USD 15,000 - 18,000; Full time

Benefits offered by this job

Paid training

Equipment provided

Job summary

ACC Premiere is hiring an Inbound Customer Service Representative to handle phone-based support from a home office. You will consult with customers on scheduling, use clear verbal communication, and adapt to various customer types with a positive approach.

Training is provided, with required attendance and standardized shifts. Ideal candidates have at least 2 years in customer service, familiarity with consumer products, and a high school diploma (college preferred).

Qualifications

• Minimum of 2 years customer service experience in a call center environment.
• Excellent written and verbal communication skills.
• Experience with diagnosing and troubleshooting.
• Familiarity with supporting consumer products and/or services.
• High school diploma required; college education preferred.

Responsibilities

• Consult with customers to understand their scheduling needs and determine the best option.
• Have excellent verbal communication skills.
• Ability to adapt to different types of customers and use positive language to represent yourself and the Company.

Skills

Customer service

Call center

Verbal communication

Written communication

Problem solving

Data entry

Education

High school diploma

College education preferred

Job description

# REMOTE INBOUND CUSTOMER SERVICE REPRESENTATIVEHot JobACC Oklahoma - Tulsa, OK 74104; ACC North Carolina - Raleigh, NC 27615; ACC Ohio - Columbus, OH 43212; ACC South Carolina - Lexington, SC 29073; American Customer Care Alabama - Montgomery, AL 36104; American Customer Care Georgia - Roswell, GA 30076; American Customer Care Indiana - Indianapolis, IN 46220; Montoursville Office - Montoursville, PA 17754## OverviewSalary Range$11.50 - $11.50 HourlyLevelEntry## Description**Are you passionate about delivering exceptional service?****At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.****If you have experience in retail, customer service, or data entry, we want to hear from you!****$11.50/hour - Full-time****RESPONSIBILITIES:*** Consult with customers to understand their scheduling needs and determine the best option.* Have excellent verbal communication skills* Ability to adapt to different types of customers and use positive language to represent yourself and the Company**WORK ENVIRONMENT AND WORKSPACE:**• Dedicated home office workspace, ideally a separate room with its own door• Adequate space to set up the workstation• Ability to hardwire internet (direct connection to your router)• Three power connections• No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)• Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.**PREFERRED SKILLS:**• Minimum of 2 years customer service experience in a call center environment• Experience supporting brand products and services• Positive and professional demeanor• Excellent written and verbal communication skills• High school diploma required; college education preferred• Experience with diagnosing and troubleshooting• Familiarity with supporting consumer products and/or services.**TRAINING:**• Product Training• Systems Training• Live Remote Training• 100% attendance requiredTraining is first shift (dayshift). The after-training schedule is second shift (afternoons and evenings). All schedules are Monday-Friday.**Ready to make a difference? Apply today and join a team that values your skills and contributions!**