Remote Implementations Manager - SaaS Launch & Adoption

ECFX; Washington (District of Columbia); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Remote Flexibility

Work-Life Harmony

Comprehensive Coverage

Discretionary Time Off

Employee Stock Options/401K

Job summary

ECFX is seeking an Implementations Manager to lead the deployment of ECFX Notice, focusing on delivering projects on time and ensuring client satisfaction. The ideal candidate will have 5+ years of project management experience, preferably in SaaS and legal tech. Responsibilities include managing client expectations, leading internal teams, and driving process improvements. This remote role offers flexibility across all US time zones along with comprehensive benefits including stock options and discretionary time off.

Qualifications

• 5+ years of project management experience, ideally delivering SaaS implementations.
• Working knowledge of the legal technology ecosystem, with familiarity in docketing and document management systems preferred.
• Highly organized and detail-oriented with strong documentation habits.

Responsibilities

• Own end-to-end implementation projects, delivering against timeline, scope, budget, and quality targets.
• Serve as the primary client point of contact, providing status updates and managing expectations.
• Drive continuous improvement by identifying process gaps and standardizing best practices.

Skills

Project management

Client-facing communication

SaaS implementations

Cross-functional teamwork

Problem-solving

Education

Bachelor’s degree in Business, Information Technology, or related field

Advanced degree

Tools

Jira

Smartsheet

Confluence

Hubspot

Job description

ECFX is seeking an Implementations Manager to lead the deployment of ECFX Notice, focusing on delivering projects on time and ensuring client satisfaction. The ideal candidate will have 5+ years of project management experience, preferably in SaaS and legal tech. Responsibilities include managing client expectations, leading internal teams, and driving process improvements. This remote role offers flexibility across all US time zones along with comprehensive benefits including stock options and discretionary time off.