Remote/Hybrid Information & Referral Specialist

QuickCruit, Inc.; Manchester (NH); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Granite United Way seeks an Information and Referral Specialist in Manchester, NH. You will assess caller needs, provide information and referrals, and utilize our 211 resources to connect people with essential services.

This role supports multilingual callers via Language Line and collaborates with teammates in person and remotely. The ideal candidate brings strong communication skills and experience with vulnerable populations, showing empathy and clear boundaries.

Qualifications

• Experience communicating with diverse populations including vulnerable groups.
• Ability to assess caller needs and provide appropriate information and referrals.

Responsibilities

• Answer phone calls to provide information/referral services, including intakes, screenings, and referrals.
• Assess callers’ needs and determine the appropriate level of intervention.
• Utilize the 211 resource database to provide/record information about accessing social services.
• Assist callers who speak different languages by utilizing the Language Line.
• Participate in group discussions, team meetings, and trainings to build skills and strengthen team connections.
• Other administrative tasks as assigned.

Skills

Strong communicator

Language Line support

Team collaboration

Job description

Granite United Way seeks an Information and Referral Specialist in Manchester, NH. You will assess caller needs, provide information and referrals, and utilize our 211 resources to connect people with essential services.

This role supports multilingual callers via Language Line and collaborates with teammates in person and remotely. The ideal candidate brings strong communication skills and experience with vulnerable populations, showing empathy and clear boundaries.