Hybrid Information & Referral Specialist (Remote-friendly)

Granite United Way; Manchester (NH); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

12 Holidays

Generous PTO

403(b) with 5% match

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Granite United Way in Manchester, NH is seeking an Information and Referral Specialist for 211 NH. You will assess caller needs and provide information and local service referrals, working in a collaborative team.

The role supports vulnerable populations and involves empathetic, patient customer service. Hybrid work is offered (2 days in office, 3 days remote) with a remote option for long travel; schedule is Mon-Fri 8am-4pm.

Qualifications

• Experience with vulnerable populations
• Clear, compassionate, patient, and professional customer service
• Strong active listening, assessment, and problem-solving skills
• Positive attitude and team mindset
• Ability to stay calm under pressure
• Flexibility for non-traditional hours during emergencies
• Background check eligibility
• Language line assistance experience (preferred)

Responsibilities

• Answer calls to provide information and referrals, including intakes, screenings, and referrals
• Assess caller needs and determine appropriate level of intervention
• Use the 211 resource database to share information about accessing social services
• Assist callers who speak different languages using the Language Line
• Participate in group discussions, team meetings, and trainings

Skills

Active listening

Assessment

Problem-solving

Customer service

Empathy

Team collaboration

Boundary setting

Language Line usage

Hybrid work readiness

Tools

Databases

Phone systems

Computers

Job description

Granite United Way in Manchester, NH is seeking an Information and Referral Specialist for 211 NH. You will assess caller needs and provide information and local service referrals, working in a collaborative team.

The role supports vulnerable populations and involves empathetic, patient customer service. Hybrid work is offered (2 days in office, 3 days remote) with a remote option for long travel; schedule is Mon-Fri 8am-4pm.