Remote Hotel Reservations Specialist

Destination Wedding Knots; New York (NY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Flexible remote work

Comprehensive training

Mentorship program

Travel discounts

Career growth

Job summary

Destination Knot is seeking friendly Hospitality Customer Service Representatives for hotel reservations. This fully remote role lets you help clients select, book, and manage hotel stays, ensuring seamless travel plans.

You will communicate with clients to understand their needs, provide information on options and pricing, and maintain accurate records of bookings. The position offers flexible hours, comprehensive training, and opportunities to grow in travel bookings.

Qualifications

• Strong communication and customer service skills.
• Friendly, professional demeanor with attention to detail.
• Ability to work independently and manage multiple tasks.
• Basic computer proficiency and reliable internet connection.
• Interest in hospitality, travel, and creating memorable guest experiences.
• Previous experience in customer service, hospitality, or reservations is a plus but not required.

Responsibilities

• Understand clients' hotel needs, preferences, and budgets.
• Provide accurate information about hotel options, pricing, and amenities.
• Assist clients with making and managing reservations.
• Maintain accurate records of client interactions and bookings.
• Respond to inquiries promptly and professionally via phone, email, or online platforms.
• Collaborate with team members to ensure client satisfaction.
• Stay current on travel trends, hotel offerings, and industry updates.

Skills

Communication skills

Customer service

Attention to detail

Independent work

Time management

Tools

Internet literacy

Job description

Destination Knot is seeking friendly Hospitality Customer Service Representatives for hotel reservations. This fully remote role lets you help clients select, book, and manage hotel stays, ensuring seamless travel plans.

You will communicate with clients to understand their needs, provide information on options and pricing, and maintain accurate records of bookings. The position offers flexible hours, comprehensive training, and opportunities to grow in travel bookings.