Remote Hotel Booking Specialist & Concierge

Network Travel Careers; New York (NY); Remote; USD 32,000 - 52,000; Full time

Job summary

Destination Knot is seeking a Virtual Hotel Customer Service Coordinator to help clients arrange lodging for leisure, group, or business travel. You’ll ensure bookings run smoothly while delivering friendly, professional service in a fully remote environment.

You’ll understand client needs, recommend hotels, confirm reservations, and manage changes while keeping precise client records. Training is hands-on and self-paced, with access to hotel programs and industry partnerships.

Qualifications

• Organized and dependable.
• Comfortable with digital tools and remote communication.
• Friendly, professional demeanor.
• Willingness to learn the travel booking process.

Responsibilities

• Understand client needs and travel preferences
• Provide hotel recommendations and confirm reservations
• Manage booking changes and follow-up communication
• Keep detailed, accurate client records

Skills

Organized

Remote tools

Customer-focused

Willingness to learn

Job description

Destination Knot is seeking a Virtual Hotel Customer Service Coordinator to help clients arrange lodging for leisure, group, or business travel. You’ll ensure bookings run smoothly while delivering friendly, professional service in a fully remote environment.

You’ll understand client needs, recommend hotels, confirm reservations, and manage changes while keeping precise client records. Training is hands-on and self-paced, with access to hotel programs and industry partnerships.