Remote Hotel Booking Concierge

Medium; New York (NY); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Remote collaboration

Guided training

Hotel partnerships

Job summary

Medium is seeking a Virtual Hotel Customer Service Coordinator to assist clients in arranging hotel lodging for leisure, group, or business travel. You will ensure bookings run smoothly while upholding our commitment to exceptional service.

In this remote role, you will engage with clients, provide hotel recommendations, confirm reservations, and manage changes. Training is provided, and you gain access to our industry partnerships and hotel programs.

Qualifications

• Organized, dependable professional with strong attention to detail.
• Comfortable using digital tools and communicating remotely.
• Friendly, professional demeanor suitable for customer service.
• Willingness to learn the travel booking process.

Responsibilities

• Understand client needs and travel preferences.
• Provide hotel recommendations and confirm reservations.
• Manage booking changes and follow-up communication.
• Keep detailed, accurate client records.

Skills

Organized

Dependable

Digital tools

Remote communication

Friendly demeanor

Willingness to learn

Job description

Medium is seeking a Virtual Hotel Customer Service Coordinator to assist clients in arranging hotel lodging for leisure, group, or business travel. You will ensure bookings run smoothly while upholding our commitment to exceptional service.

In this remote role, you will engage with clients, provide hotel recommendations, confirm reservations, and manage changes. Training is provided, and you gain access to our industry partnerships and hotel programs.