Remote Hospitality Reservations Concierge

Elevate Careers Network; United States; Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

100% remote environment

Onboarding and training provided

Continuing education opportunities

Ongoing professional development

Access to professional resources and在线

Job summary

Oocupacao is seeking a Hospitality Reservations Specialist to help clients research, coordinate, and manage reservation requests in a remote environment. The role emphasizes professional service and accurate handling of reservation details and client preferences.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers remotely. Onboarding and ongoing education will be provided to support excellent service delivery.

Qualifications

• Strong communication and customer-service skills.
• Excellent attention to detail.
• Good organizational and multitasking abilities.
• Comfortable researching information online.
• Ability to learn web-based systems and platforms.
• Professional and dependable.
• Strong follow-up and problem-solving abilities.
• Previous hospitality, reservations, customer service, or related experience is helpful but not required.

Responsibilities

• Assist clients with reservation inquiries and requests
• Research accommodations, services, activities, and available options
• Coordinate reservation details based on client preferences
• Review confirmations and documentation for accuracy
• Communicate relevant reservation information and updates
• Assist with modifications and special accommodations
• Maintain organized client records
• Track outstanding requests and follow up appropriately
• Communicate with hospitality and service providers
• Help resolve reservation-related questions
• Maintain professional service standards throughout the client experience

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Online research

Web systems learning

Multitasking

Follow-up

Problem solving

Job description

Oocupacao is seeking a Hospitality Reservations Specialist to help clients research, coordinate, and manage reservation requests in a remote environment. The role emphasizes professional service and accurate handling of reservation details and client preferences.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers remotely. Onboarding and ongoing education will be provided to support excellent service delivery.