Hospitality Coordinator – Reservations & Guest Support

Wanderwell Collective; Fort Worth (TX); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible remote

Training access

Mentorship

Travel discounts

Career growth

Job summary

Wanderwell Collective, a professional travel planning company, is seeking Remote Hospitality Coordinators for reservations and guest support. You will assist clients with booking travel, manage reservations, and ensure a smooth experience from inquiry through checkout.

This fully remote role offers training, access to industry booking tools, and supportive mentorship. Flexible hours, travel discounts, and growth opportunities are included.

Qualifications

• Customer-focused communication and service skills.
• Strong organization and attention to detail.
• Able to handle multiple requests independently.
• Basic computer skills and reliable internet connection.
• Interest in hospitality and travel services.
• Previous hospitality or reservations experience is a plus but not required.

Responsibilities

• Coordinate hotel reservations and travel bookings.
• Provide details on accommodations, amenities, and availability.
• Handle changes and special requests promptly.
• Communicate with guests via phone, email, and online platforms.
• Maintain booking records and client profiles.
• Collaborate with team to ensure guest experiences.
• Stay informed on hospitality trends and supplier offerings.

Skills

Communication

Organization

Independent work

Computer skills

Hospitality interest

Reservations experience

Tools

Reservation systems

CRM software

Job description

Job Title: Remote Hospitality Coordinator – Reservations & Guest Support

Job Type: Flexible Schedule | Remote Work

About Us

We are a professional travel planning company dedicated to delivering personalized, high-quality travel experiences. We specialize in hotel accommodations, cruises, all-inclusive resorts, and group travel, with a focus on exceptional service and attention to detail.

Position Overview

We are seeking motivated and detail-oriented individuals to join our team as Remote Hospitality Coordinators focusing on reservations and guest support. In this role, you will assist clients with booking travel accommodations, managing reservations, and ensuring a smooth and enjoyable experience from the moment they inquire until the end of their stay.

Key Responsibilities

• Coordinate hotel reservations and other travel-related bookings
• Provide clients with accurate details about accommodations, amenities, and availability
• Handle changes, modifications, and special requests promptly and professionally
• Communicate with guests via phone, email, and online platforms in a friendly and helpful manner
• Maintain accurate booking records and client profiles
• Collaborate with team members to ensure exceptional guest experiences
• Stay current on hospitality trends, travel destinations, and supplier offerings

Requirements

• Excellent communication and customer service skills
• Strong organizational abilities with attention to detail
• Ability to work independently and manage multiple client requests
• Basic computer proficiency and a reliable internet connection
• Interest in hospitality and travel services
• Prior experience in hospitality, customer service, or reservations is a plus but not required

What We Offer

• Flexible, fully remote work environment
• Training and access to industry booking tools and resources
• Supportive team culture and mentorship
• Income-earning possibilities based on performance
• Travel discounts and industry perks
• Professional development and growth opportunities

Ready to deliver exceptional guest experiences from anywhere?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.