Remote Home Concierge: Client Services Advisor

V.I.P. Mortgage, Inc.; Chicago (IL); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading mortgage company is seeking a Home Concierge to enhance client experiences throughout the real estate process. This role combines customer service and consultative sales, providing essential support in utilities setup, maintenance, and logistics. Ideal candidates have strong communication skills and experience in client-facing roles, demonstrating an ability to adapt to dynamic environments. The position offers a remote work schedule during regular business hours.

Qualifications

• 2-4 years of experience in customer service, sales, or related fields.
• Excellent verbal and written communication skills.
• Ability to adapt to client needs and manage priorities.

Responsibilities

• Manage an assigned group of clients and respond to client inquiries.
• Act as a trusted advisor for home services and solutions.
• Maintain accurate client profiles using CRM software.

Skills

Communication Skills

Customer Service

Organizational Skills

Problem Solving

Attention to Detail

Education

High School Diploma or GED

Bachelor's degree in Business Administration, Management, Marketing or Communications

Tools

CRM systems

Job description

A leading mortgage company is seeking a Home Concierge to enhance client experiences throughout the real estate process. This role combines customer service and consultative sales, providing essential support in utilities setup, maintenance, and logistics. Ideal candidates have strong communication skills and experience in client-facing roles, demonstrating an ability to adapt to dynamic environments. The position offers a remote work schedule during regular business hours.