Remote Client Success Concierge

Triptasticadventures; New York (NY); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Ongoing training and learning resources

Supportive team atmosphere

Job summary

A travel services company is seeking a remote team member to assist clients with reservations and related arrangements. This role requires excellent communication skills and the ability to work independently while staying connected with a collaborative team. Responsibilities include organizing service arrangements, verifying reservations, and maintaining client documentation. The position offers flexibility and ongoing training opportunities, making it ideal for organized individuals with a commitment to customer service.

Qualifications

• Authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain.
• Must be at least 18 years of age.
• Reliable internet access and smartphone (computer highly recommended).

Responsibilities

• Support clients by organizing and coordinating customized service arrangements.
• Research and review available options to match client needs and preferences.
• Secure and verify reservations to ensure details are accurate.
• Maintain professional communication through phone and email.
• Assist with schedule updates, adjustments, and general service inquiries.
• Keep client information and documentation organized and up to date.
• Participate in training sessions.

Skills

Strong written and verbal communication skills in English

Customer service experience

Organizational skills

Job description

A travel services company is seeking a remote team member to assist clients with reservations and related arrangements. This role requires excellent communication skills and the ability to work independently while staying connected with a collaborative team. Responsibilities include organizing service arrangements, verifying reservations, and maintaining client documentation. The position offers flexibility and ongoing training opportunities, making it ideal for organized individuals with a commitment to customer service.