Remote Helpdesk Support Representative

TEKsystems; Charlotte (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading provider of technology services is seeking Level 1 Technical Support Representatives for a remote position. This contract role involves assisting families and students with technical inquiries and troubleshooting issues. Ideal candidates will have desktop support experience and proficiency in Windows. Benefits include medical insurance and a 401(k) plan.

Benefits

Medical, dental, & vision insurance

401(k) Retirement Plan

Paid Time Off (PTO, Vacation, Sick Leave)

Employee Assistance Program

Transportation benefits

Qualifications

• 1 year of desktop support/technical support experience.
• Experience with ServiceNow is a plus.
• Proficient in Windows 10/11 software.

Responsibilities

• Respond to inquiries about products or services.
• Handle complaints and provide remote access support.
• Assist with logins, website issues, and platform navigation.

Skills

Desktop support

Technical support

Troubleshooting

Proficient in Windows 10/11

ServiceNow

Job description

Immediate Remote Technical Support Representatives Needed

We are seeking Level 1 Desktop Support/Technical Support representatives for a 3-4 month contract job from July to October. This is a fully remote position with equipment provided, offering an opportunity to work for one of the largest education organizations in the US.

Work Schedule: Monday - Friday, 9 AM - 6 PM EST

Pay: $17/hr

Qualifications

• 1 year of desktop support/technical support experience
• ServiceNow experience
• Proficient in Windows 10/11 software
• Troubleshooting experience

Job Responsibilities

The Technical Support Representative is part of the Family Tech Support Contact Center. Responsibilities include responding to inquiries about products or services, handling complaints, providing remote access support, assisting with logins, website issues, and platform navigation. The role involves taking inbound calls, LiveChat, and emails from families, students, and occasionally teachers.

Pay and Benefits

The pay rate is $17.00 per hour. Benefits, subject to eligibility, may include:

• Medical, dental, & vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre-tax and Roth options)
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO, Vacation, Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

Applications close on May 28, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers worldwide, including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to deliver business value and technological advancement. TEKsystems is an equal opportunity employer.

Additional Details

• Seniority Level: Entry level
• Employment Type: Contract
• Job Function: Information Technology
• Industries: IT Services and IT Consulting