Remote Helpdesk Support Analyst

Apex Systems; Quincy (MA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for multiple Help Desk Technicians to join their dynamic team supporting a major Financial Services institution. In this role, you will be the first point of contact for team members, assisting with a variety of technical issues, from password resets to troubleshooting software problems. This position offers a great opportunity to develop your skills in a supportive environment while making a real impact on the team's efficiency. If you have a high school diploma and a passion for technology and helping others, this could be the perfect opportunity for you.

Qualifications

• High school diploma required with strong communication and interpersonal skills.
• Ability to multitask and willingness to learn new technologies.

Responsibilities

• Answer calls and chats from team members, assisting with various problems.
• Handle password reset requests and respond to emails promptly.

Skills

Interpersonal Skills

Communication Skills

Multitasking

Willingness to Learn

Education

High School Diploma

Tools

Windows Operating Systems

MS Office Applications

Microsoft Outlook/Exchange

Job description

Apex Systems is seeking multiple Help Desk Technicians to join our team supporting a large Financial Service institution!

• Answering calls and chats from team members, assisting them with problems, entering problems into the help desk ticketing system, and escalating all critical issues.
• Handling password reset requests and responding to email promptly.

COMPETENCIES and QUALIFICATIONS:

• High school diploma required
• Willingness to learn
• Ability to multitask
• Knowledge in Windows operating systems, MS Office applications, and Microsoft Outlook/Exchange
• Strong interpersonal and communication skills

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.