Remote Help Desk Technician — SaaS Support & Training

LEAP Legal Software, Inc.; Jersey City (NJ); Híbrido; USD 56.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision Plans

401k with Company Matching Program

Virtual Staff Events

Employee Assistance Plan

Flexible Annual Leave

Company Shares Opportunity

Salary $56-62k OTE

Descripción de la vacante

LEAP Legal Software, Inc. is seeking a Helpdesk Technician to join a fast-paced, customer-focused team. The role supports LEAP customers with installation and usage questions, guiding them through issues and documenting new feature requests.

Training is provided and the position operates on a hybrid model with a remote 40-hour week from 9-6, and annual in-person sessions at the Jersey City office. Candidates should have at least 1 year of customer service experience, strong communication and

Formación

• 1 year of customer service experience required.
• Accounting or Law background would be an advantage but not essential.
• Excellent communication, customer service and writing skills are essential.

Responsabilidades

• Provide client support and technical issue resolution via email, phone and chat.
• Understand client's business/software needs.
• Resolve technical issues by guiding clients with LEAP software features.
• Proactively improve LEAP's self-support centre with better self-help material.
• Able to work independently and efficiently to meet deadlines.

Conocimientos

Customer service

Communication

Writing

Herramientas

SQL

Access databases

MS Word

MS Excel

Descripción del empleo

LEAP Legal Software, Inc. is seeking a Helpdesk Technician to join a fast-paced, customer-focused team. The role supports LEAP customers with installation and usage questions, guiding them through issues and documenting new feature requests.

Training is provided and the position operates on a hybrid model with a remote 40-hour week from 9-6, and annual in-person sessions at the Jersey City office. Candidates should have at least 1 year of customer service experience, strong communication and