Remote Help Desk Technician I
Hbcu Connect, Llc
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Job summary
Maximus is hiring a Technician 1 - Help Desk Support to provide frontline IT assistance and user support for CMS programs. The role focuses on triaging incidents, documenting issues, and guiding users through troubleshooting steps with clarity and courtesy.
This position is fully remote within the United States and requires successful completion of a CMS client vetting process before employment. Strong communication and teamwork are essential to coordinate with IT peers and resolve issues
Job description
Maximus is hiring a Technician 1 - Help Desk Support to provide frontline IT assistance and user support for CMS programs. The role focuses on triaging incidents, documenting issues, and guiding users through troubleshooting steps with clarity and courtesy.
This position is fully remote within the United States and requires successful completion of a CMS client vetting process before employment. Strong communication and teamwork are essential to coordinate with IT peers and resolve issues
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