Customer Service Representative - Help Desk Support

Hbcu Connect, Llc; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

Maximus is hiring a Technician 1 - Help Desk Support to provide frontline IT assistance and user support for CMS programs. The role focuses on triaging incidents, documenting issues, and guiding users through troubleshooting steps with clarity and courtesy.

This position is fully remote within the United States and requires successful completion of a CMS client vetting process before employment. Strong communication and teamwork are essential to coordinate with IT peers and resolve issues

Job description

Maximus is hiring a Technician 1 - Help Desk Support.

Maximus is a trusted federal partner supporting mission-critical programs for the Centers for Medicare & Medicaid Services (CMS). Through these partnerships, Maximus delivers compliant, mission-driven services that help millions access vital healthcare information and benefits. This position is fully remote. Employment is contingent upon successful completion of a CMS client vetting process