Remote Help Desk Technician

Actalent; United States; Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

PTO / Vacation or Sick Leave

HSA

Job summary

Actalent is hiring two cleared, entry level Help Desk Technicians for fully remote work with a base in Virginia Beach, VA. You will support PC systems, software, hardware, and network connectivity, while following documented procedures and communicating clearly with users and teams.

The role requires US citizenship and active clearance, a bachelor’s degree or equivalent certification, and strong communication and multitasking abilities to handle multiple requests efficiently in a remote

Qualifications

• US Citizenship.
• Active Clearance.
• Bachelor's degree (or relevant certification substitute).
• Windows 365, Outlook, Teams experience.
• Strong written and verbal communication skills.
• Ability to listen carefully, ask follow-up questions, and understand a user issue.
• Willingness to follow documented procedures accurately.
• Dependability and responsiveness during work hours with remote communication.
• Attention to detail with access requests and ticket updates.
• Ability to manage multiple requests at once.
• Proactive approach to identifying roadblocks and communicating status.

Responsibilities

• Provide technical support for PC systems, software, hardware, and network connectivity.
• Install, configure, and troubleshoot desktop systems and network issues.
• May manage user passwords for specialized software.
• Support IT liaison group and local troubleshooting or escalations with the help desk.

Skills

Windows 365

Outlook

Teams

Communication

Active listening

Procedures adherence

Dependability

Multitasking

Proactive communication

Time management

Education

Bachelor's degree

Job description

Overview:

We are currently hiring 2 cleared, remote, entry level Help Desk Technicians.

Description:

• Provides technical support to business area management and staffs for personal computer systems software, hardware and network connectivity.
• Installs, configures and troubleshoots desktop systems, workstations and network connectivity issues.
• May assign and maintain user passwords for specialized software
• This position will be in the IT liaison support group. This group facilitates software, hardware, and access to company systems for employees. The individual will also support local troubleshooting and resolution, or resolution with the company help desk.

Qualifications:

• US Citizenship.
• Active Clearance.
• Bachelors Degree (A relevant professional certification can be substituted for a Bachelors Degree.)
• Windows 365, Outlook Experience, Teams.
• Strong written and verbal communication skills, especially when working with users and other support groups.
• Ability to listen carefully, ask the right follow-up questions, and understand a users issue before taking action.
• Willingness to follow documented procedures accurately and consistently.
• Dependability and responsiveness during work hours, especially since much of our work is remote and timely communication through Teams, phone, or email is important.
• Strong attention to detail when handling access requests, user information, ticket updates, and distribution communications.
• Ability to manage multiple requests or issues at one time without losing accuracy or follow-through.
• A proactive approach to identifying roadblocks, asking questions early, and communicating status updates.

Job Type & Location

This is a Contract position based out of Virginia Beach, VA.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification oradjustment of the job application process or interviewing process due to a disability,please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.