Remote HEDIS Data & Records Associate II

UnitedHealth Group; United States; A distancia; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Overtime opportunities

Descripción de la vacante

BCForward is seeking an enthusiastic Service Associate II to provide administrative and telephonic support for a fast-paced data collection project. You will interact with provider offices, request medical records, and help maintain calendars and logs while ensuring professional communication and accuracy.

The role emphasizes basic Excel skills, strong typing, and the ability to multitask within a deadline-driven environment.

Formación

• Requires High School diploma and 6 months related work experience or an equivalent combination of education and experience.
• Familiarity with medical terminology, customer service, call center background and prior HEDIS experience would have priority.
• Basic Excel skills and ability to type 30-40 WPM.

Responsabilidades

• Provide administrative and telephonic support for a data collection project.
• Coordinate with provider offices to request medical record information.
• Maintain department tracking logs and calendars; book appointments and verify information.
• Communicate professionally by phone and email; handle file exchanges and clerical tasks.
• Support abstractors by locating information in claims and medical record systems.

Conocimientos

Customer service

Phone etiquette

Communication

Typing 30–40 WPM

Excel basics

Outlook familiarity

Multi-tasking

Educación

High School diploma

Herramientas

Microsoft Excel

Outlook

Descripción del empleo

BCForward is seeking an enthusiastic Service Associate II to provide administrative and telephonic support for a fast-paced data collection project. You will interact with provider offices, request medical records, and help maintain calendars and logs while ensuring professional communication and accuracy.

The role emphasizes basic Excel skills, strong typing, and the ability to multitask within a deadline-driven environment.