Remote Healthcare Operations Specialist

Manpower, Inc.; Durham (NC); Remote; USD 28,000 - 36,000; Part time

Benefits offered by this job

Fully remote opportunity

Competitive pay

Job summary

Manpower, Inc. is seeking a customer-focused Operations Specialist to support members remotely, handling outreach, education, and administrative tasks to improve engagement and health outcomes. This contract role is fully remote with a Monday–Friday 8:00 AM–5:00 PM schedule and pays $23 per hour.

Relevant experience and strong communication are essential to succeed in a fast-paced healthcare environment. You will coordinate cases, process inquiries, and support audits while adhering to

Qualifications

• High school diploma or GED is required.
• Experience providing customer service with strong phone presence.
• Ability to make outbound calls and work remotely.

Responsibilities

• Make high-volume outbound calls to members to encourage participation in Case Management and Disease Management programs.
• Educate and guide members on available health programs, services, and resources.
• Create and manage cases, coordinate member services, and complete related administrative tasks.
• Process various transactions including inquiries, adjustments, correspondence, and suspended claims.
• Research and resolve complex system, workflow, and process issues while identifying opportunities for improvement.
• Perform quality reviews and communicate findings to support team development and service excellence.
• Support internal and external audits, projects, reporting, tracking, and data analysis efforts.
• Serve as a subject matter expert for policies, procedures, products, and operational processes.
• Provide cross-functional support to internal teams and stakeholders.
• Coordinate educational mailings and assist with documentation, referrals, and mailbox management as needed

Skills

Customer service

Phone presence

Time management

Organizational skills

Multitasking

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Manpower, Inc. is seeking a customer-focused Operations Specialist to support members remotely, handling outreach, education, and administrative tasks to improve engagement and health outcomes. This contract role is fully remote with a Monday–Friday 8:00 AM–5:00 PM schedule and pays $23 per hour.

Relevant experience and strong communication are essential to succeed in a fast-paced healthcare environment. You will coordinate cases, process inquiries, and support audits while adhering to