Remote Healthcare IT Service Desk Analyst

unity; Albuquerque (NM); On-site; USD 42,000 - 56,000; Full time

Job summary

UnityBPO, a premier Health IT company, is hiring a Full-Time IT Service Desk Analyst I in Albuquerque to be the first line of support for doctors, nurses and staff.

You will resolve PC and software issues, assist with VPN, Active Directory, and EHR usability, and collaborate with teams to ensure timely resolutions. The role emphasizes patient care, accuracy, and professional communication in a healthcare tech environment.

Qualifications

• High School diploma or GED required.
• Experience in a customer service environment.
• Strong verbal and written communication skills.

Responsibilities

• Assist multiple clients across different ticketing systems.
• Resolve technical PC software and hardware problems.
• Elevate unresolved tickets to the appropriate team.
• Provide EHR usability assistance to clinicians.
• Maintain professional customer service during calls, emails, and chats.
• Ensure phone coverage during breaks and lunch.
• Schedule flexibility to meet business needs.

Skills

Customer service

PC operations

Verbal communication

Written communication

Multi-tasking

Problem solving

Education

High School diploma

Tools

Microsoft Office

VPN

Active Directory

Job description

UnityBPO, a premier Health IT company, is hiring a Full-Time IT Service Desk Analyst I in Albuquerque to be the first line of support for doctors, nurses and staff.

You will resolve PC and software issues, assist with VPN, Active Directory, and EHR usability, and collaborate with teams to ensure timely resolutions. The role emphasizes patient care, accuracy, and professional communication in a healthcare tech environment.